Account eligibility
Players must be at least 18. Check the current account conditions before playing.
Bets, limits and outcomes
Fair Go Betting Rules
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- 01Core principlesHow the rules fit together
- 02Making a wagerSubmit and confirm a bet
- 03Stake controlsCheck applicable limits
- 04Payouts and recordsHow results are settled
On this page
Core principles
Fair Go rules: the essentials
Check the account, game and promotion conditions that apply to your play. One set of terms may affect another.
Game conditions
Review each game’s instructions, paytable and feature details before placing a wager.
Promotion terms
Check qualifying play, balance rules and any conditions attached to an offer.
Before you bet
Fair Go betting rules for placing a wager
- 01
Check the relevant terms
Review the game, your account and any promotion you’re using.
- 02
Confirm your stake
Check the amount, currency and balance selected before submitting.
- 03
Look for confirmation
A tap alone doesn’t confirm a bet; check for a recorded transaction.
- 04
Save the reference
Keep the round or transaction details in case you need to ask about it.
Limits and eligibility
Fair Go bet limits and restrictions
| Area | Where to look |
|---|---|
| Age and account | 18+ |
| Location | Territorial availability is not published on the official site; check before playing. |
| Stake limits | Specific limits are not published on the official site; check the options shown for the game. |
| Game access | Availability and features may vary; check the title’s current rules. |
| Promotions | Check the offer terms for qualifying play and balance conditions. |
Payouts and records
Results and settlement
| Item | What to review |
|---|---|
| Outcome | Check the game rules for how a round and its result are determined. |
| Payout calculation | Refer to the game paytable for payout calculations and stake treatment. |
| Rounding and currency | AUD |
| Corrections | Check the applicable terms and account record for any adjustment. |
| History | Review the bet acceptance, stake, result and balance in your account record. |
The animation on screen may differ from the final transaction record; check your account history.
Playing with an offer
Bonus play and balance conditions
Check the full offer terms
Before using an offer, check eligible games, which balance is used, how any wagering is counted, and what applies at expiry or withdrawal. Promotion conditions may differ from cash-balance play.
When things go wrong
Interrupted or voided bets
A declined request, interrupted game and voided transaction are not the same. Check the relevant records and terms for the situation you encountered.
Connection drops during play
A lost connection doesn’t show whether the round was accepted or completed. Check the recorded status.
- What round reference and status appear in your account?
- Which interruption conditions apply?
- Can you see the stake or result in your history?
Bet not confirmed
Check whether the request was rejected or recorded and settled.
- Does your account show an accepted bet?
- Was an amount taken from your balance?
- What reason or condition explains the rejection?
A transaction shows as void
Review the stated reason and any balance change.
- What reason and applicable condition are recorded?
- How does your balance reflect the void?
- What route is available to raise a concern?
Getting an answer
Disputes and rule questions
Gather the details first
A clear timeline and the relevant rule can help support review your concern.
- Save the game and transaction reference.
- Keep the relevant terms and promotion details.
- Compare the displayed outcome with the account record.
- Ask which condition applied and how to escalate your enquiry.
Common questions
Fair Go betting rules FAQ
Which Fair Go rules apply to my bet?
Check the game, account and any active promotion terms together. Fair Go offers 24/7 live support if you need help finding the applicable conditions.
What should I do if I lose connection during a game?
Check your account for the round status and transaction record. A disconnected screen alone doesn’t confirm the outcome.
Will a cancelled bet always be refunded?
The applicable terms and account adjustment determine what happens. Review the transaction record and ask support if it’s unclear.
How can I question a result?
Keep the transaction details and relevant terms, then contact Fair Go’s 24/7 live support to ask which rule was applied.
Keep exploring
More Fair Go guides
Fair Go betting rules for Australian players
How Fair Go rules apply to bets
Before playing, Australian customers should check the Fair Go rules that apply to their account, game and any active promotion. Look for confirmation in your account before treating a wager as accepted; entering a stake or choosing an outcome isn’t confirmation by itself.
Check the current terms for circumstances that may affect a wager, including whether it can be declined or voided. Review the game, stake, paytable and balance before submitting, and keep the bet reference if one is shown. Fair Go provides 24/7 live support for questions about a wager’s status.
Checking Fair Go bet limits
Specific Fair Go bet limits are not published on the official site. Check the options shown for the game and any applicable account or promotion conditions before committing funds.
A limit shown for one game may not apply to another. If a wager can’t be submitted or the available stake changes, check the relevant terms or contact support. Players must be at least 18 to use the service.
Fair Go game rules and payouts
Individual titles may have different instructions for outcomes, payouts and features. Read the game rules and paytable before betting, especially when a game offers different wager types or features.
The applicable game or bet conditions explain how a result is settled. Check your account record and the current terms if a result seems inconsistent. Withdrawal minimums and processing times are not published on the official site.
Bonus play conditions
Fair Go offers an AU$1,000 welcome bonus. Check the current offer terms for details such as eligibility, wagering conditions and any applicable play restrictions before taking part.
GET $100 is a separate promotion: it offers AU$100 on top with an AU$25 deposit, has no maximum cash-out limit and requires 1x redemption. It is separate from the AU$1,000 welcome bonus. Check the promotion terms for any other conditions before using it.
Before activating an offer, check:
- Whether you need to opt in before playing.
- Which games, stakes and activity qualify.
- How bonus funds and winnings are handled.
- What the terms say about breaches or cancellation.
Disputes and account questions
If you have a concern about a bet, result, balance or promotion, gather your account details, bet reference, date, game and any relevant records. Contact Fair Go through 24/7 live support, explain what happened and ask which rule applies and whether your enquiry can be escalated.
If you can’t find a complaints process or account requirement in the current terms, ask Fair Go support for clarification. Players in Australia can set a personal budget, avoid chasing losses and take a break if play stops feeling comfortable.
